What our Customers say...
The SERVPRO of Point Pleasant team was highly professional.
One of the most professional companies I have dealt with. Nothing else to add. Top notch.
I was impressed with how quick Laurie reacted and had the team come out immediately. Although I really know nothing about the process. She followed up with me when they would be coming and again on the way. At such a stressful and overwhelming time that really helped.
Edgar was so thorough and detail oriented checking for water. His assistant was constantly working as well. Great team!
I was pleased with all the work and grateful for all your help.
Thank you for your professionalism & speediness!!!
They workers are very educated.
We had a fire and our insurance company hooked us up with SERVPRO. After reading national reviews I was a bit hesitant as they were pretty miserable. Man did these folks prove those reviews wrong. They were amazing. Professional, thorough, trustworthy and courteous. They cleaned every spot smoke would go, which is pretty much everything and everywhere. Thank you so much to Jim and his team. You guys are the best!!!
Excellent service. Edgar and crew were exceptional, knowledgeable, punctual and courteous.
All personnel were very professional and helped us tremendously.
They don't need to change a thing. They were very professional throughout. Thank you!
The crew was fantastic, top notch workers, and a great job was done.
I am grateful for these services. All of the staff was nothing but helpful and professional.
Just a huge Thank You to each & every staff member for your prompt caring wonderful care during our nightmare. All went above & beyond to work with us to get it done! Special thanks to Vince!
Good job, quickly complete with minimal disruption.
Great Experience Start to Finish! Thank you.
Dear SERVPRO of Point Pleasant,
I could not have been more pleased with the work provided by your team! Team leader Edgar not only was kind and courteous but he gave me moral support when I was at my lowest and most overwhelmed. Having never endured a loss like this, he sensed I needed his support and reassurance every step of the way. He should be commended on the professionalism he provided me.
The day after this past Christmas, our house caught fire. We chose SERVPRO of Point Pleasant to do all of our repairs and I couldn't be happier. They worked TIRELESSLY to be as quick and efficient as humanly possible - their professionalism, diligence, expertise and sensitivity to our situation was utterly astonishing. What could have been one of the hardest times of our lives was flawlessly executed by these guys - and for that - I have to publicly thank them. Thank you for telling us you were sorry that this happened, for working ridiculously hard day in and day out, for treating our house like a home and not a construction zone, for wrapping your shoes in plastic on rainy days to avoid making a mess and for petting my dog every time she so desperately needed more attention. You guys made everything as easy as it could possibly be and we couldn't be any more grateful for it all. Also, special shoutout to your painter (I'm sorry, I forget his name). That guy seriously isn't even human with how fast and perfect he painted every wall. I, no joke, am LOOKING for mistakes because it's unbelievable how flawless it looks. You guys rock!
"All I can say is they are great! Working on a deadline they accommodated my work schedule, arrived promptly and were most pleasant.
Another thing is after doing the inspection and coming to the house there was no charge for said inspection.
If ever I should need this type of service again I wouldn't hesitate to call them.
5 plus stars if I could."
"It was a great experience in the middle of chaos. They took account of all the damage, cleaned it out and dried it up. They were courteous and calm inn the middle of my storm.
Hopefully I will not need to call you again although if I do need a service like this again I will, without a doubt be calling SERVPRO. Thank you so much for all you guys did for me and my father."
"No one wants to deal with a flooded basement especially two days before Christmas, The guys at SERVPRO came to my rescue. They were prompt, courteous and quick! Thank you SERVPRO!
i cannot think of anything more the guys from SERVPRO of Point Pleasant could do to make my experience better."
"You were really good to me when I needed help. Ferney and John were excellent, courteous, kind and efficient. Kathy and Janice too. Thank you to all."
"I like to thank Michael and his staff for coming to my house for a flooded basement. They were there on time, dried everything out and got my basement back to normal very fast. I would recommend them to anybody."
"My mom was extremely pleased with the quality and professionalism of the remediation and restoration work done following a water leak in her home. She greatly appreciated the care that was taken by company staff to complete the job in a timely manner, maintain the cleanliness of her home, and minimize disruption during the project. Many thanks!"
"The Staff at SERVPRO are excellent! They are a great help in our time of need!"
"Being in the insurance industry, I've been around many restoration companies, but this firm is top notch. About 4 years ago, while working on a job together, one of their employees found a diamond ring under a dresser that had been missing for 10 years, and returned it to the family. Every job they've done, that I've been part of has been exemplary."
"I had an excellent crew. Very courteous and professional. Very fine experience (but don't want the event to happen again!)"
"The team was great. I felt that I was in good hands."
"I was completely surprised by the great job. I will recommend SERVPRO to my friends and family."
"SERVPRO has absolutely been one of the best companies we've ever worked with in terms of their honesty, attention to detail, their empathy for the client, and their work ethic."
"Once we make the phone call and they are on the job, we don't have to worry about a thing. Our insurers are very happy with their services and it's just a good feeling to have that confidence in the people you recommend."
"They make catastrophes as painless as they could possibly be. I've used SERVPRO directly and referred them to clients dozens of times and they've never let me down. They are always on scene within an hour or so and they always know what to do."
"They did an excellent job. Very professional, and they brought the correct staff in to clean the building up. They were courteous to our customers, didn't interfere with our daily business, and they stayed in touch with me the entire time-the communication was fantastic. The team did a very professional job."